After two decades of building relationships with our customers, and learning from all the successes and failures that came our way, it is time to pause, reflect and celebrate.
It is time to honour the indispensable role of our people, our business associates and suppliers, who have enriched the fabric of Titan Industries, as we know it today. We are proud to have withstood the test of time and maintained our dedication to the values upon which Titan Industries was founded.
People are at the heart of our success
Over the years, we have built our operations, nationwide and worldwide, leveraging the expertise of our most talented, dedicated and hardworking people with the vision, integrity, innovation and leadership qualities that our business demands.
Titan Industries have constantly invested in training, incentives and career progression across all our business units and have one of the highest employee retention records. We have instituted initiatives such as ‘Face of Titan’, ‘Tanishq Superstar’, ‘Look for Stars’ and ‘Titan Visionary’ to acclaim and commend deserving managers, store officers, cashiers and technicians.
For over two decades, our core values of commitment to safety, health and environment, high ethical standards and respect for people have been the cornerstone of our identity.
Innovation is a way of thinking at Titan Industries
Titan Industries began its operations with an innovative offering - quartz watches - that changed the face of the Indian watch industry. Innovative ideas at Titan Industries have led to significant achievements such as Single Point Solutions to every Original Equipment Manufacturer customer. Titan Edge, world's slimmest watch, is probably the best example of the spirit of innovation in the organization – a feat achieved in less than five years of our existence.
To facilitate innovation, we opt for external expertise from leading consultants like McKinsey, Quadra and Interbrand. We use cutting-edge business excellence tools such as Tata Business Excellence model based on the Malcolm Baldrige Criteria for Excellence, total quality management, 360-degree feedback process and benchmarking.
Our contemporary store designs are a great example of innovation. They have redefined the retailing standards in India since the time when the concept of modern retailing had not evolved.
Jewellery Division changed the dynamics of gold market by introducing the Karameter, an industry first in checking the purity of gold through a non-destructive test.
Relationships are a sacred bond of trust for us
At Titan Industries, we have built relationships and forged lasting bonds with our customers, employees, shareholders, network of business associates, and suppliers.
With our futuristic designs, we created a desire in the minds of our customers and offered them accessories for every occasion. In a small way, we have been a part of all their celebrations. ‘Customer First’ - an initiative driven by the company is an embodiment of the customer-focused culture that we imbibed from the very beginning.
We continue to foster greater customer commitment by making our product lines more comprehensive.
Growth depicts many milestones
We have been able to remain the undisputed leaders in the market. Taking the prognosis of brand fatigue seriously, we reinvented our selves with the impeccably styled Euro watches collection. Triumphs like this were interspersed with tribulations that spurred us to accept new challenges and overcome them with a resolve and commitment.
With over 500 showrooms and 12,000 co-branded showrooms, we are the largest retail network in India.
At Titan Industries, the celebration never ends.
